What we promise in writing

Terms of guarantees

Price no higher than the list

If the same programme at the same clinic is cheaper directly, we refund the difference.

Complications covered by the clinic

The patient does not pay for treating complications related to the surgery.

Cancellation without penalty

You can stop our services at any stage.

Medical confidentiality

Documents are seen only by the doctor-coordinator and the chosen clinic.

Contract before the trip

Services, timelines and each party’s responsibility are set out in writing before departure.

12 months of follow-up

Translation of discharge summaries and contact with your doctor after you return.

How we handle complaints

The quality team does not report to coordinators; it reports to the medical director. We register a complaint within 1 day, review it within 10 working days and give a written decision: compensation, repeat treatment or a pause in working with the clinic.